I led coordination and implementation efforts for the rollout of a new facilities management system (MaintainX), aligning internal stakeholders' organization-wide and external vendors to ensure a smooth and timely implementation. I managed communication planning and training alignment, including integrating updates into departmental meetings to support user adoption. I maintained documentation, tracked project milestones, and worked directly with the vendor to establish support channels, clarify escalation paths, and ensure issues were addressed efficiently. I also ensured system testing was completed prior to implementation and evaluated the vendor’s product roadmap to identify opportunities for future process improvements and workflow optimization.